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   <title>How to diagnose problems</title>
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      <td style="font-family: sans-serif; font-weight: bold; font-size: 14pt; background-image: url(../images/bk_c.jpg); background-repeat: repeat;" width="100%"> &nbsp;How to diagnose problems </td>

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   <br><div align="left" ><font face="Arial" ><span style="font-size:10pt" >edtFTPnet/Free has a rich API and provides complex capabilities. There are a wide variety 
of FTP servers in existence, which may or may not implement the relevant standards. </span></font></div><div align="left" ><font face="Arial" ><span style="font-size:10pt" ><br></span></font></div><div align="left" ><font face="Arial" ><span style="font-size:10pt" >If difficulties are experienced in connecting to a server or performing operations, a number of 
steps can be taken to try to resolve the problem.</span></font></div><div align="left" ><font face="Arial" ><span style="font-size:10pt" ><br></span></font></div><div align="left"  style="margin-left:6mm; margin-right:0mm; text-indent:-6mm; margin-top:0mm; margin-bottom:0mm;" ><font face="Arial" ><span style="font-size:10pt" >1.&#160;&#160;&#160;Ensure that you can connect using another FTP client using the same 
credentials. If you cannot connect, it is likely that other clients (such as this one) will also 
experience difficulties connecting. <br><br></span></font></div><div align="left"  style="margin-left:6mm; margin-right:0mm; text-indent:-6mm; margin-top:0mm; margin-bottom:0mm;" ><font face="Arial" ><span style="font-size:10pt" >2.&#160;&#160;&#160;If you can connect using another client, try again using exactly the same settings as this client. <br><br></span></font></div>
<div align="left"  style="margin-left:6mm; margin-right:0mm; text-indent:-6mm; margin-top:0mm; margin-bottom:0mm;" ><font face="Arial" ><span style="font-size:10pt" >3.&#160;&#160;&#160;Generate a log file exhibiting the error with the level set to <i>LogLevel.All</i>. This may provide 
you (and us) with a clue to the problem.<br><br></span></font></div><div align="left"  style="margin-left:6mm; margin-right:0mm; text-indent:-6mm; margin-top:0mm; margin-bottom:0mm;" ><font face="Arial" ><span style="font-size:10pt" >4.&#160;&#160;&#160;If possible, obtain the server log file to see if it contains any clues to the problem.<br><br></span></font></div><div align="left"  style="margin-left:6mm; margin-right:0mm; text-indent:-6mm; margin-top:0mm; margin-bottom:0mm;" ><font face="Arial" ><span style="font-size:10pt" >5.&#160;&#160;&#160; Search the </span></font><a href="http://www.enterprisedt.com/forums/viewforum.php?f=6" target="_blank"><font face="Arial" ><span style="font-size:10pt" >EDT Forum</span></font></a><font face="Arial" ><span style="font-size:10pt" > to see if the problem has been reported and a resolution posted. 
The forum is fully </span></font><a href="http://www.enterprisedt.com/forums/search.php" target="_blank"><font face="Arial" ><span style="font-size:10pt" >searchable</span></font></a><font face="Arial" ><span style="font-size:10pt" > and contains advice and answers to many issues that 
developers have faced when using this library.<br><br></span></font></div>
<div align="left"  style="margin-left:6mm; margin-right:0mm; text-indent:-6mm; margin-top:0mm; margin-bottom:0mm;" ><font face="Arial" ><span style="font-size:10pt" >6.&#160;&#160;&#160;Consult the product's <a href="http://www.enterprisedt.com/products/edtftpnet/history.html">revision history</a> to see if your problem has been resolved in a 
later version of the software. </span></font></div>
<br>
<div align="left"  style="margin-left:6mm; margin-right:0mm; text-indent:-6mm; margin-top:0mm; margin-bottom:0mm;" ><font face="Arial" ><span style="font-size:10pt" >7.&#160;&#160;&#160;You can
email <a href="mailto:support@enterprisedt.com"><font face="Arial" ><span style="font-size:10pt" >support@enterprisedt.com</span></font></a> if you
have purchased a <a href="http://www.enterprisedt.com/products/edtftpnet/purchase.html">source license</a>.</span></font></div>

<br>
<div align="left"><font face="Arial" ><span style="font-size:10pt" >
<b>When emailing support with a problem, always include a stack trace (if applicable) 
and a relevant section of the log file that illustrates the problem. Include as much 
information as possible. It will save us emailing you to ask for it.</b></span></font></div>

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